1. Introduction
CodeCrafts CRM ("CodeCrafts," "we," "us," or "our") provides a customer relationship management platform that helps businesses manage leads, employees, attendance, payroll, and reporting. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you use our website and platform (together, the "Service").
By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
2. Information we collect
We collect information in three broad categories:
- Account information — name, work email, company name, role, and password, collected when you sign up or are invited to a workspace.
- Customer data — information your organization uploads or generates while using the Service, such as lead records, employee profiles, attendance logs, payroll figures, and reports. We process this data on your organization's behalf.
- Usage & device data — log data, IP address, browser type, pages visited, and interactions with the Service, collected automatically to keep the platform secure and to improve performance.
3. How we use information
We use collected information to:
- Provide, operate, and maintain the Service, including authentication and workspace access.
- Process transactions and send related information, including billing confirmations.
- Respond to support requests and communicate with you about updates or changes to the Service.
- Monitor and analyze usage to improve performance, security, and features.
- Detect, investigate, and prevent fraudulent transactions and other unlawful activity.
5. Storage & security
We use industry-standard technical and organizational measures — including encryption in transit, access controls, and regular security reviews — to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data retention
We retain account and customer data for as long as your account is active or as needed to provide the Service. Following account closure, we retain data for a limited period to comply with legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.
7. Your rights
Depending on your location, you may have the right to access, correct, export, or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below; we will respond within the timeframe required by applicable law.
9. Children's privacy
The Service is intended for business use by adults and is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
10. International transfers
Your information may be processed and stored in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect information transferred internationally.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified via the Service or by email. The "Last updated" date at the top of this page reflects the most recent revision.
12. Contact us
Questions about this policy or our data practices can be sent to [email protected].